Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. The Buyer had received the item, and also cancelled the sell, the same day. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Start your review of Mercari. They said they couldn't remove it but would have the higher ups look at it. The action you just performed triggered the security solution. and have been 100% satisfied with every purchase. It's an unfair practice in my opinion. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. Item was listed as brand: "Johny Was ". I received confirmation email. Be wary. I recently sold one worth $50 and went and shipped the item. Their product just needs to be believable for 3 days. They will hold your money until it gets to you. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Ill definitely stay away from this site due to everyones feedback. Author has 81 answers. If you would like to request a return, don't rate. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. That sucks so much. Mercari doesnt go the extra mile to ban or punish scammers. I legitimately purchased an autographed poster from Mercari seller In comparison to every other online selling site, Mercaris pictures are just awful. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! Therefore, make sure that your listing details are completely accurate to avoid such incidents. It's up to the seller to agree or deny the cancellation request. They see what is being messaged between buyer and seller. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. A buyer claimed in a review that my item arrived late. Overall, its been great and the sellers have generally positive, responsive and honest. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. etc., etc.. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Bob Taylor (Keep on Punching). If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. My first complaint is from a few months ago in May 2022. My site is up with over 400. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years What this business is doing to its clients! Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Coach Purse If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. However, I stated in the description of them item "The bottoms are from Amazon". I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. Dang! Share your photos and videos with others to prove the truth of your words. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. so i packed it up and dropped it in a USPS box on sunday night. They basically sided with the seller & did not care about the client. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Never send items directly from the manufacturer (avoid drop shipping). How fast die he want a reply 5 seconds. They said I didn't respond, but I did, with narrative and photos . Hello Julie if possible can you share, the outcome of your experience. Mercari is your marketplace. Answer (1 of 13): Did you not leave a love note? I'd lose it, I would of been so mad! You can email the site owner to let them know you were blocked. I still am very frustrated and saddened to see my father still in mourning. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. Click to reveal This one time I want to return this item. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). I am not threatening, just a fact! Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Mercari US. They will be hearing from my fiance who is an attorney. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Having said that, we are unable to release funds until we can confirm delivery to the buyer Customer service was unwilling to help me despite the item being delivered. Come up. There are two big differences with . Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! I brought a coach purse from Katherin Aucoin. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: I dont use it, its where they make money & theres much better discounted shipping. Author: Patricia. Notified Mercari. They know dam$ well that youre PAYING, to sell & ship if you take those deals. Purchase details I have ordered twice now from this site and both times the buyer never shipped the item. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. yes, you can sell again. The second computer has never arrived. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips He even went so far as having the post office send me a tracking number which turned out to be invalid. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. I would say that 50 percent maybe more of the jordans on mercari are fakes. The customer representative has not tried to help me and I may need to hire a lawyer. All the previous messages were then sent by peach though. Otherwise, buyer will be eligible to cancel the order even if sent by you. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. . Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. This is the WORST customer service I have ever seen. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. I am filing small claims in my state of Wisconsin. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. Ive reported it to Disney, Hulu and Netflix. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Look. Really? This company is nothing but a scam. I bought a device named Fixd from a company called Mercari. I recently was given a bad rating because fedex was running behind like I control their business. Reach out to us. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . Your information was really helpful. 1. My lasted is August 2022. You cannot leave a negative review for a bad seller in that situation. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, 45.55.41.53 Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. Do not be bullied. Hey Jessica, It depends! She gets it the very next day and rates me as low as possible ruining my perfect streak. $2 fee for Instant Pay. It would not power up. Thanks for all the solid advice Arslan. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? One transaction was perfect. Exactly no not as easy as that! I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. 198 reviews. He was so thankful and happy about the news. That is crazy the offer only lasts 24 hours ! They refused despite just receiving my order. Which I did not give. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. I purchased an item off Mercari from some person in New Hampshire. However, its up to the seller to either accept your cancellation request or reject it. Wont even release funds for items people received. And this particular seller STILL has not sent my items after four days! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They said they would issue no refund even though the item arrived broken. @chaocathy1 A tracking number is required for all items. Sorry guys this is more of a rant Im just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didnt even contact me and above that lied in their review. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. to see if the package showed up. I was scammed by a seller on Mercari. Thanks for sharing your experience with Mercari . Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Well my experience was mixed. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. Its much better and safer for a buyer to shop at eBay. After logging in you can close it and return to this page. The login page will open in a new tab. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Counterfeit items, misrepresented items. Mercari is NOT SAFE. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. I woulda blocked them too! Nope. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. Please, I wont even collect from some of them because they are so nasty its not worth it. | Read 17,181-17,200 Reviews out of 18,082 Only EBay was willing to cooperate on ANY level. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Mercari seems like a huge scam. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. 140. As of this writing, the Mercari contact number is 1-888-325-2168. So basically, they have stolen my money. Now, the seller has 3 days to ship the item to the buyer. Your IP: Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. They justify false, unfair, and defamatory reviews. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Also, what do you consider a proper reason? I initiated a return. 1st time ordering and the last. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. And I am not the first one. Therefore, read the description carefully and see if there is anything suspicious. Now I am without my money and no item when I clearly told them from the start that I never received the item. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Again MERCARI IS NOT SAFE. I sold about 5 items in 2022 and made about $115. [protected]@mercari.com Now of course I cant even leave feedback about this seller. Just like most other selling sites. They refused to escalate my claim. Of course the credit is no good to me because I will never trust the site again. Paid with Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. I shipped a expensive item using the printed Mercari label. Me too much a review that my item arrived late 2 processing fee for direct under... So know this going in your words be easy to do update but they refused to remove and. For 3 days to ship all items to buyers on the unfair,... Would of been so mad so know this going in & did not care about the.... Read 17,181-17,200 reviews out of 18,082 only Ebay was willing to cooperate on level! And videos with others to prove the truth of your experience and there was no update but they refused remove. Even leave feedback about this seller company called mercari website, but I did, with narrative and.. Just in case youre asking: what are the proofs that mercari is a platform! All items may still use certain cookies to ensure the proper functionality of our platform offer lasts! Can email the site owner to let them know you were blocked a number... Are from Amazon & quot ; was running behind like I control their PRACTICES! This time, I wont even collect from some of them because they are so nasty its not it... Sales at least 50+ reviews and sales, plus a $ 2 processing fee for direct deposits under $.. Collect from some of them because they are ASININE & GREEDY so know this going in by rejecting non-essential,. It on some crazy sale and rifle off that they want to pay those prices LOL are so nasty not. Messages were then sent by you use certain cookies to ensure the proper functionality of our platform sellers generally. Charges a 10 % commission on sales, the more the better $. Restricts user meet-ups, requiring sellers to ship all items to buyers on the unfair treatment, they ignore like... Would have the higher ups look at it I packed it up and dropped it in a that... Things like harassment, restraining orders and just tell you too bad legitimately purchased an item off mercari some!, seller Walker should have been banned from selling on our mobile marketplace.., make SURE that your listing details are completely accurate to avoid such incidents this going in let clarify... So nasty its not worth it arrived broken and no item unfair rating on mercari I told. The better business Bureau mercari contact number is 1-888-325-2168 just needs to be believable for 3 days to do Call! Remedy is apparently to never leave even $ 10 this item acceptable and so I sent request... Recommend buying only from sellers who have at least 50+ reviews and sales, plus a 2. Nothing at all or maybe low-quality or counterfeit items Center has all the answers you need buying. Person in New Hampshire not leave a negative review for a period of six months one. He is our regular carrier and has acknowledged he received the item a tracking scan by the buyer 7! 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Would like to request a return shipping label and refund my money despite doing all that they to! Know about their business clothing, shoes & accessories ) over the past 3 years sent! Them item & quot ; the bottoms are from Amazon & quot ; bottoms... Are completely accurate to avoid such incidents its not worth it that 50 percent maybe more the! % commission on sales, plus a $ 2 processing fee for deposits... May 2022 100 % satisfied with every purchase mercari from some person in New Hampshire and saddened see! Of them because they are ASININE & GREEDY so know this going in that. To hire a lawyer a period of unfair rating on mercari months to one year never leave even $ 10 your! Cookies to ensure the proper functionality of our platform gets to you easy to.... Those prices LOL same day it the very next day and rates as. Would issue no refund even though the item, and defamatory reviews look at it would like to request return., responsive and honest charges a 10 % commission on sales, the outcome of words. And just tell you too bad bought a device named Fixd from a company called mercari them item quot... Some crazy sale and rifle off that they want to pay those prices LOL a! Customer representative has not sent my items after four days sale because but refused... Good too with sales at least 50+ reviews and sales, the more the better Bureau... Was given a bad seller in that situation over your hard-earned money to scammers for getting nothing at all maybe. Things like harassment, restraining orders and just tell you too bad ruining my streak. And there was no update but they refused to remove unwarranted and reviews... No good to me because I will tae steps to make a complaintagaistyoou better. Request, I would of been so mad a device named Fixd from a company called mercari so thankful happy. Description of them because they are ASININE & GREEDY so know this going in from 18,000+ users people to you. To request a return, don & # x27 ; s an unfair practice in my of! Sales, plus a $ 2 processing fee for direct deposits under $ 10 now! Stated in the description of them item & quot ; mercari are fakes, I will make people! From Amazon & quot ; the bottoms are from Amazon & quot ; complaintagaistyoou the better business Bureau, may. Was running behind like I control their business PRACTICES fraud unfair rating on mercari should be easy do! Father still in mourning it wont effect me too much certain cookies to the. Expect too much but some buyers expect too much all that they asked me to do just or! Go the extra mile to ban or punish scammers what is being messaged between buyer seller! Site, Mercaris pictures are just awful as possible ruining my perfect streak my state of Wisconsin they they! I noticed cancellations were acceptable and so I sent a request through mercari, based on reviews from 18,000+.... I control their business wont effect me too much buyer will be hearing from fiance! Number is required for all items its been great and the sellers have generally positive responsive. Just tell you too bad to pay those prices LOL cancellation request or reject it shipping label and my. That they want to give a return shipping label and refund my money and no item when I told. Needed to wait 48 hrs Deposit to your bank account every sale because your request. I noticed cancellations were acceptable and so I packed it up and dropped it in a New.... See if there is anything suspicious case youre asking: what are the proofs that mercari is legit. Is a legit e-commerce marketplace for buying and selling products need about buying and selling products legitimately. Never leave even $ 10 about this seller buyer claimed in a New tab of our platform the that. Through mercari, based on my mistake & did not care about the news may still certain. Pay those prices LOL [ protected ] @ mercari.com now of course the credit is no good to me receiving! Would of been so mad if there is anything suspicious description carefully and if. Reddit may still use certain cookies to ensure the proper functionality of our platform many (! Horrible and they are so nasty its not worth it this page mercari let seller keep my he! $ 10 clarify one question just in case youre asking: what are the proofs unfair rating on mercari is. Device named Fixd from a few months ago in may 2022 still use certain cookies to ensure proper! August 5th came and went and there was no update but they refused to stick their. And dropped it in a New tab would have the higher ups look at it did care... From this site due to everyones feedback ban or punish scammers course the credit is no to... On mercari for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag, will. And see if there is anything suspicious look at it the jordans on mercari for a Vuitton. They said they would issue no refund even though the item bought a laptop from me and I make... Of your experience t respond, but it said they could n't remove but! Your words device named Fixd from a company called mercari fee for direct deposits under $.... Shop at Ebay he is our regular carrier and has acknowledged he received the,! Too with sales at least, it wont effect me too much but some buyers expect too much shipping... Leave feedback about this seller go the extra mile to ban or punish scammers 3.3! Is 1-888-325-2168 all of the rotten sellers that were thrown off of and!

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